Privacy policy

1. Who controls your information

SUNSHINE OFFICIAL LTD, trading as Sunshine Equipment, is the controller of personal information described in this policy.

2. Information we collect

• name, email address, telephone number and account login details;
• billing and delivery addresses;
• orders, products, colour selections, voucher use, payment status, returns and refunds;
• equipment serial numbers, warranties, servicing and support history;
• messages, enquiries, reviews and marketing preferences;
• IP address, device, browser, security logs and cookie preferences.

Stripe processes card details. We receive payment identifiers and status information but do not store full card numbers.

3. Why we use it

4. Where information comes from

We receive information directly from you, from your use of the website and customer account, from Stripe and delivery providers, and from communications about orders, warranties or servicing.

5. Who we share it with

We may share necessary information with Stripe, couriers, website hosting, email, IT, security and customer-support providers; professional advisers, insurers, regulators, courts or law enforcement where required; and a buyer or successor if the business changes ownership.

Service providers may only use information for the agreed service and must protect it appropriately.

6. International transfers

Some technology providers may process information outside the UK. Where required, we use or expect appropriate safeguards such as UK adequacy regulations or approved contractual protections.

7. How long we keep it

We retain information only as long as needed for the purpose collected. Order, payment and accounting records are normally kept for at least six years. Account, warranty, service, fraud-prevention and legal-claim information may be kept for an appropriate period according to the product life and applicable limitation periods. Expired sessions and one-time security links are removed or rendered unusable.

8. Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, or withdraw consent. Contact us using the details above. We may need to verify your identity.

You may complain to the Information Commissioner’s Office at ico.org.uk, although we would appreciate the opportunity to address your concern first.

9. Security and cookies

We use access controls, password hashing, secure session cookies and other proportionate measures. No internet service can promise absolute security. Our use of storage technologies is explained in the Cookie Policy.

Newsletter and signup rewards

When you choose to join our Professional List, we send your email address to Brevo to manage our newsletter. Visitors who are not signed in confirm their email first. We record your signup and confirmation dates and link the one-time 25-point reward to your account using the same email address. You can unsubscribe using the link in any newsletter or contact us. We retain a reward record to prevent duplicate bonuses.

10. Updates

We may update this policy when our services, providers or legal responsibilities change. The current version will always appear on this page.