FAQ | Sunshine Equipment 🇬🇧

Yes, our products are designed to meet the needs of both professional salons and at-home beauty enthusiasts. We offer high-quality, durable equipment suitable for professional use

Proper care varies by product, but general maintenance usually involves regular cleaning with approved solutions and storing the equipment in a cool, dry place. For specific maintenance tips, refer to your NFC card relating to your specific equipment

Yes, we offer full training courses with our sister company ( Sunshine Training ) With educators all across the UK and abroad

We accept returns on unopened and unused Tools within [30] days of purchase, with some exceptions due to health and hygiene standards. Please refer to our return policy or your products NFC card for more details for returns/warranty on that product all products must be returned with NFC cards relating to that product

Sunshine E-file Machine Care and Guarantee Guide for Quantum Smooth & NTM-223 Models

We're thrilled you've chosen a Sunshine E-file machine, and we want to ensure you get the best out of your new or refurbished companion. Here’s a friendly guide to your warranty and how to keep your machine in top-notch condition:

🌞 A Warm Welcome to Your New E-file Machine:

Every brand-new Sunshine E-file machine comes with a year-long hug of protection against manufacturing hiccups, covering all parts and labour. If you’ve opted for a refurbished beauty, rest assured, it's embraced with a 6-month warranty,
To keep the heartbeat of your warranty strong for the handpiece, let's pamper it with a professional check-up every 6 months. Our certified engineers are ready to give it the TLC it deserves, with a small service fee applied.
If you ever need a repair, it goes through a little journey of assessment by our independent, certified engineer, who’ll fairly decide if it's covered under warranty.

🛡 Tips to Keep Your E-file Feeling Loved:

Love your machine by keeping it clear of dust and debris. A gentle brush after each use, Let’s avoid opening it up for a clean – as this will effect the warranty.
Accidents happen, and we understand. But, oopsies like spills, adventurous disassembly, or just the usual wear and tear aren't covered under the warranty. These will need a service (Overhaul) to fix up.

🔄 In Case of Repairs:

Sending your E-file off for a repair means a little time apart. We can’t offer a loaner buddy, so having a spare might be a good idea to keep things running smoothly.
Make sure your Machine is sent with the NFC card relating to the product this is linked to the machine

🎁 A Little Extra Note:

Our international friends, your warranty terms might be a tad different, so pop us a message with your country, and we’ll sort out the details.
Remember, this warranty is like a concert ticket – it’s just for you, the original buyer, as proven by your purchase receipt and as always make sure your NFC card goes with the product.

🔋 Important Battery Care:

Your machine’s battery thrives on attention. Keep it charged and happy to ensure a long life. Leaving it uncharged for over a month can make it a bit grumpy and might affect its performance and warranty status. Need more tips? We’re here at [email protected].

We're all about making your experience as pleasant and worry-free as possible. This guide aims to blend clarity with warmth, ensuring you feel supported every step of the way with your Sunshine E-file machine.

Sunshine Dust Collector Care and Guarantee Guide

We're over the moon that you've selected a Sunshine Dust Collector to accompany your E-file adventures! Ensuring you get the utmost from your new or refurbished unit is our priority. Here’s our friendly guide to your warranty and tips for keeping your Dust Collector working beautifully:

🌟 A Warm Welcome to Your New Dust Collector:

Each brand-new Sunshine Dust Collector is wrapped in a year-long warranty blanket, covering all parts and labor for any manufacturing mishaps. For those who've chosen a refurbished gem, a 6-month warranty will keep it company, offering peace of mind.
To keep the heartbeat of your warranty strong for the dust collector, let's pamper it with a professional check-up every 6 months. Our certified engineers are ready to give it the TLC it deserves, with a small service fee applied.
Should your unit need attention, it will be assessed by an independent, certified technician who will make a fair determination on warranty coverage.

🛡 Tips for Cherishing Your Dust Collector:

Show your Dust Collector some love by keeping it free from dust build-up. A simple wipe down after use will do wonders. Opening the unit for a deep clean is not advised as it can impact the warranty.
We get it, accidents and unexpected events happen. However, damages from spills, DIY attempts at opening the unit, or normal wear and tear are not covered under the warranty. Such instances will require a professional service to bring your unit back to life.

🔄 When Repairs Are Needed:

If your Dust Collector needs to be sent away for repair, we understand it’s a little timeout. Unfortunately, we can't provide a temporary replacement, so having a backup can ensure your workspace remains dust-free without interruption.
Remember to include the NFC card related to your product when sending it for repair, as this is linked to your unit's specific details.

🎁 A Note for Our Global Family:

For our international customers, warranty specifics may vary. Please get in touch with us, mentioning your country, for personalized details.
This warranty is a special pass just for you, the original purchaser, validated by your receipt. Ensure the NFC card accompanies your product for any service needs.

🔋 Caring for Your Unit:

Your machine’s battery thrives on attention. Keep it charged and happy to ensure a long life. Leaving it uncharged for over a month can make it a bit grumpy and might affect its performance and warranty status. Need more tips? We’re here at [email protected].

Our goal is to make your experience with your Sunshine Dust Collector as delightful and hassle-free as possible.Supporting you at every step of your journey with your device.

We recognize the vital role that top-notch equipment plays in achieving success, and we're thrilled to lead the way in the industry by offering innovative machine leasing options. Our commitment to supporting your ambitions doesn't stop there; we're here to assist every step of the way. For personalized guidance or to explore our leasing opportunities, simply connect with us through our contact form.

Moreover, we're excited to support educational growth with our comprehensive training day kits. These are specially curated to enhance the learning experience for your students, providing everything needed for an impactful training session. Get in touch today so we can help

Sunshine Equipment proudly stands as a key member of the Sunshine family, alongside our esteemed sibling, Sunshine Training—established in 2009 as a pioneer in delivering AET Level 3 Qualifications, a first of its kind at the time. Fast forward to 2024, Sunshine Training now collaborates closely with eight leading insurance providers in the industry, underscoring our commitment to excellence and reliability.

Expanding our horizon, we introduced Sunshine Academy Start-Ups, designed to empower aspiring entrepreneurs. Our program sets you on a course to build your own brand, offering a seamless transition into delivering your online theory with our sophisticated systems.

Born from a desire to fill the gap in the market for high-quality yet affordable tools, Sunshine Equipment was established. Our mission is to equip the industry with the finest tools, ensuring that quality is accessible to all. Our lineage of innovation and support continues to drive us forward, as we strive to uplift and empower our community with every venture we undertake.